Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 working days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
We aim to deliver all orders within 5–7 working days from the date of dispatch.
Please note that delivery times are estimates and may vary depending on your location and courier service.
Shipping Charges
Shipping charges (if any) will be calculated and displayed at checkout before completing your order.
Order Tracking
Once your order has been shipped, you may receive a tracking number (if available) via email to monitor your delivery.
Delays
While we aim to deliver within 5–7 working days, delays may occur due to unforeseen circumstances such as courier issues, weather conditions, or high demand periods. We are not responsible for such delays but will assist you where possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged, leaking, or is lost during transit, please contact us within 5 days of the expected delivery date at sal@fragrancesouk.co.uk, and we will investigate and resolve the issue.
Contact Information
For any shipping-related questions, contact us at:
Email: sales@fragrancesouk.co.uk