Refund policy

At Fragrance Souk, customer satisfaction is important to us.

Due to the nature of our products, we do not accept returns or offer refunds for change-of-mind purchases.

However, if you receive an item that is:

• Damaged during delivery

• Incorrect

• Faulty

Please contact us as soon as possible at info@fragrancesouk.co.uk with your order number and clear photographs of the issue. We will review your request and work towards an appropriate resolution where applicable.