Order Processing

Orders are processed within 1–2 working days after payment has been successfully received.

Delivery

• UK delivery usually takes 1–3 working days after dispatch.

• Delivery estimates may vary during holidays, promotions, or periods of high demand.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available so you can monitor your shipment.

Please ensure your shipping address is accurate before placing your order, as we cannot be responsible for delays caused by incorrect information.

At Fragrance Souk, customer satisfaction is important to us.

Due to the nature of our products, we do not accept returns or offer refunds for change-of-mind purchases.

However, if you receive an item that is:

• Damaged during delivery

• Incorrect

• Faulty

Please contact us as soon as possible at info@fragrancesouk.co.uk with your order number and clear photographs of the issue. We will review your request and work towards an appropriate resolution where applicable.